Feedback
Support

We’re with you every step of the way

From a quick setup to hands-on support, we make sure you’re never left wondering what’s next. Whether you're just getting started or need help mid-project, our team is ready to assist. Fast, friendly, and focused on your success.

9:00 AM - 6:00 PM (EST)
Screenshot of a meeting, support specialists photos

50%

Half of our customers complete integration in just 15 days! The other half in 30 days

Data transfer

We work in the background to speed up the process and keep things running smoothly

Long-term partnership

We continue to exchange information on product updates and much more after this phase

Guided onboarding, done right

From day one, our team guides you through a smooth activation journey. With scheduled sessions and expert guidance, you'll be set up and confident in no time.

Week 0

🙋 Initial meeting

Duration: 45 min

We’ll personalize your setup, align on your goals and walk you through key features during a 1-on-1 onboarding call.

WEEks 1 to 3

💻 Follow-ups

Duration: 30 min per meeting

We tailor sessions to your workflow, with role-based training for larger teams.

Week 4

✅ Completed activation

In 30 days, you and your team will be ready to take full advantage of the platform. But we’re still here—support is just a message away, anytime.

Real people, real help. Whenever you need it

We know how valuable your time is. That’s why our support team is responsive, knowledgeable, and always ready to jump in when you need answers.

5 min

Average response time

🗓️

Meeting

Unlimited video call support

💬

Text & Chat

Practical support via message or DM

▶️

Video tutorials

Learn at your own pace

✉️

Email

Practical email support

🎓

Dedicated training

1:1 or group

Learn anytime with our tutorial videos

Explore bite-sized videos covering everything from setup to advanced features. Learn at your own pace, revisit anytime, and get the most out of the platform. No pressure, no rush.

See all the tuto videos
Tutorial video screenshot
Trustpilot logo

What our customers say

Trustpilot stars

Great solution for contractors

The team at Billdr Pro really made things easy to get set up and moving forward. They have really thought out how to make this software work. Plus they actively welcome feedback and are transparent with new features they are working on to improve it. We’re really enjoying the program, and looking forward to how it improves our day to day.

Launa Wassill, General Contractor

Trustpilot stars

Fast and excellent service

Fast and excellent service from François. He knows how to build a good relation with is client.

Alexandre Blanchard, General Contractor

Trustpilot stars

Top notch

Billdr has been an absolute game-changer for my small business! [...] Beyond the app itself, which is fantastic and easy to use, the customer service is top-notch. They've been incredibly helpful with onboarding and have consistently provided great follow-up. Whenever I've had a question, they've responded quickly and thoroughly.
[...]

David Morga, General Contractor

Trustpilot stars

Where have you been all my life?

[...] It is streamlined from start to finish, very user friendly, the customer support is top notch and it will pay for itself 10 fold in the first job. If you want to level up your contracting business, this program is well worth a try.

Morgan Mays, General Contractor

Read more reviews on Trustpilot

Build your business with the most valuable tool in your toolbox

Send $100K+ quotes in 30 minutes or less!

No credit card required